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Support

Need help? Find answers below or get in touch directly.

Get in touch
Email support
support@lockinapp.pro
We reply within 24 hours
Account deletion
Request data removal
Email us to delete your account
Getting started
1
Create your account
Sign up with your email and choose a username. Check your inbox to confirm your email before signing in.
2
Log your first workout
Tap the + Workout tab, pick a category and exercise, add your sets and reps, then hit Save Workout.
3
Add friends
Tap the Friends button on the Activity tab to search for friends by username and send requests.
4
Track your progress
Visit the Progress tab to see your exercise history, personal bests, and consistency rank over time.
Frequently asked questions
I confirmed my email but can't sign in with my username

After confirming your email, try signing in with your email address instead of your username. Username login requires your profile to be fully set up — if you're still having trouble, email us and we'll sort it out.

How do I reset my password?

On the login screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How does the Consistency Rank work?

Your Consistency Rank is based on how many unique days you've logged a workout in the last 30 days. The grades are:

  • D — Starting Out (under 40%)
  • C — Building (40%+)
  • B — Committed (60%+)
  • A — Consistent (73%+)
  • A+ — Absolute Unit (83%+)
  • S — Locked In (90%+)
What is XP and how do I earn it?

XP is earned by logging workouts and earning badge tiers. Each workout gives base XP, with bonuses for adding notes, training with friends, longer sessions, and hitting personal bests. Badge tiers also award XP as you reach milestones.

How do I tag friends in a workout?

When saving a workout, tap the Tag friends option in the save modal. You can search for friends by username and select who you trained with. Tagged workouts appear on the Activity feed.

Can I edit or delete a workout after saving?

Yes. Go to your Profile tab, open the Workouts section, expand any workout entry, and use the pencil (edit) or trash (delete) icons. Deleting a workout will recalculate your XP and badge progress automatically.

How do I delete my account?

Email us at support@lockinapp.pro with the subject line "Account Deletion Request" and we'll remove your account and all associated data.

Is my data private?

Your workout data is only visible to you and friends you've connected with. We do not sell your data. See our Privacy Policy for full details.